Frequently asked questions
Are you a Boss Appeal representative?
No, we've created our own line of cosmetics and we are so proud of it!
How does the local pick-up work?
You will receive an email when your order is ready. The pick-up is available on Tuesday, Wednesday, or Thursday between 5 p.m. and 7 p.m. at 1188 rue principal st-Basile. You must text 506-253-1914 to let us know when you are arriving. We will place your order outside with your name on it to ensure the pickup is contactless.
How long do I have to wait for delivery?
Between 1 - 7 working days.
Do you have a store?
No, we don't have my store. Our sales are mainly done online, but by appointment you can come and see the makeup.
Is there any possibility of exchange?
If the product has not been opened, yes we do the exchange.
I haven't heard from my order, email or message?
Make sure to check your spam folder. We always respond within 24 hours, working days.
I don't know which shade to choose. Can anybody help me?
We can help you! Send a photo of yourself to our professional Facebook or Instagram pages or by email to: email@example.com. We will be happy to help you!
I must contact you. How do I do?
Send a message to our professional Facebook / Instagram page or by email to firstname.lastname@example.org
We will gladly talk with you!
How much is the delivery?
The fee is $ 15, but for orders over $ 200 shipping is free.
Where is the local pickup?
The local pickup is done in Edmundston (St-Basile). More details will be emailed to you when your order is ready.